Miscellaneous questions
If you have a question that we don't answer, please contact us via our "Contact" form, we will be happy to help you and discuss with you.
Bracelets
Thanks to the quality of the steel, it is perfectly resistant to water. However, contact with solvents should be avoided.
All our bracelets are adjustable thanks to their sliding knots and can be adjusted to suit your wrist size. You just have to choose the type of wrist (man, woman, or child).
The cross is made of 316L stainless steel, surgical grade.
Payment
Your safety is our top priority.
We are fully compliant with the standards established by European authorities in terms of online payment security thanks to payment processors Stripe and Paypal.
You can pay for your purchase via Paypal, Apple Pay, American Express, Carte Bancaire and Mastercard.
Delivery and shipping
You can track your order directly on our dedicated page: "Track my order".
To do this, you just need to have your order number (indicated on the confirmation email) and your email address (used when ordering).
We take 1 to 2 days to make your bracelet according to the request.
Delivery takes 48 to 72 hours (working days).
In France (mainland and overseas), shipping costs are free with no minimum purchase.
In Europe, shipping costs €2.90 and are free for purchases over €40 (excluding possible customs fees if the country is located outside the European Union).
For the rest of the world, shipping costs are €4.20 and are free for purchases over €40.
Returns and Refunds
To return an order, please contact us using our dedicated form, in the "Contact" section.
Don't panic, we are here to help you :)
You can return any products offered within 14 days of delivery for an exchange or full refund.
Please contact us using our dedicated form, in the "Contact" section as soon as possible.
Don't panic, we'll fix that :)